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Service Desks and the Approaching AI Tipping Point
New versions of service management software are getting an AI boost. But while customers and end users expect companies to retain their hardware, software and access configurations and requirements, ...Full Article
Coronavirus Canceling Tech Conferences
This story includes new information since it was first published on March 2. We will continue to update the article as the status of conferences changes. Several conferences scheduled ...Full Article
Dell Reports Record Revenue, but Outlook Raises Flags
Dell Technologies record annual revenues announced last week was nevertheless met with unease by shareholders wary of the outlook for its VMware business. Dell (NYSE: DELL) reported full-year revenues ...Full Article
AI in the Fight to Detect and Cure Coronavirus
The COVID-19 coronavirus is rapidly spreading around the globe, threatening communities, alarming financial markets and, in many cases, forcing national epidemic response teams to quickly update and implement years-old ...Full Article
Call Centers Emerge as Popular AI Use Case
AI technology adopters are displaying surprising patience in terms of the rate of return on their investment, instead emphasizing improved customer satisfaction as their highest priority while giving AI ...Full Article
AI Is Eating Software Development: Automation for Overburdened Programmers
Software is eating the world*, but now, AI is eating software development, augmenting the work of chronically understaffed programming teams, allowing developers to focus on higher-level tasks and less ...Full Article
How the Citizen Developer Will Save Us from the AI/ML Developer Shortage
A developer shortage is heading for the workforce and it will hit hard. According to Forrester, the U.S. will experience a deficit of 500,000 developers by 2024. Across all ...Full Article
‘Community-based’ Open Source on the Rise
As more enterprises embrace open source software for applications ranging from security and cloud management to databases and analytics, the steady shift away from proprietary software is coalescing around ...Full Article
Dell at the Edge: Servers, Data Centers and Software for Deployment Anywhere
Dell Technologies launched servers, a modular data center, telemetry management and streaming analytics software this week designed for the growing volumes of enterprise-generated data created and processed outside of ...Full Article
Cloud Convergence for IBM Power9 and SAP HANA
Hoping for a marriage made in cloud heaven, IBM announced this morning that SAP now offers certified access to IBM Power9 servers in SAP HANA Enterprise Cloud (HEC) data ...Full Article