conversational AI

AI Chatbots: A Hedge Against Inflation?

While inflation is down from its high of 9% last June, American companies are still grappling with rising costs. Companies that can raise their prices to balance the ledger ...Full Article

Conversational AI Continuing to Mature for Customer Service

As more companies use conversational AI bots as a front line of customer service for consumers, the experience can typically be either helpful or maddening. Ganesh Gopalan, the CEO ...Full Article

Nvidia’s Jarvis Offers Real-Time Machine Translation

Nvidia GTC21 – Automated speech recognition services with improved accuracy for enterprise applications are the object of a new batch of pre-trained deep learning models and software from Nvidia ...Full Article

Deep Learning Boosts Call Center Speech Recognition During the COVID-19 Crisis

A business operation hard hit by COVID-19 is the call center. Industries ranging from airlines to retailers to financial institutions have been bombarded with calls—forcing them to put customers ...Full Article

Amazon Uses ML to Transcribe Medical Speech

Medical applications are emerging as an attractive market for AI developers pitching machine learning solutions that reduce time spent on administrative tasks by physicians while also meeting strict regulatory ...Full Article

Conversational AI at Constant Contact Call Centers: ‘Not a Science Experiment’

If misery in modern life happens to be your field of interest, go visit a call center. In the cubicles, row on row, we observe underpaid, tedium-addled customer service ...Full Article