customer relations
Holistic Data Used to Track AI Bias
Bias creeps into AI models as they are trained. Hence, experts warn that data sets and model training techniques must to be cleansed of bias at each step in ...Full Article
Call Centers Emerge as Popular AI Use Case
AI technology adopters are displaying surprising patience in terms of the rate of return on their investment, instead emphasizing improved customer satisfaction as their highest priority while giving AI ...Full Article
