customer support
Conversational AI at Constant Contact Call Centers: ‘Not a Science Experiment’
If misery in modern life happens to be your field of interest, go visit a call center. In the cubicles, row on row, we observe underpaid, tedium-addled customer service ...Full Article
Will Around-the-Clock Support Come in with the Reshoring Tide?
<img style="float: left;" src="http://media2.hpcwire.com/dmr/reshoringboat.jpg" alt="" width="95" height="70" />Whether you're dealing with millions of dollars' worth of automation equipment or you've had to call customer support for a new laptop, ...Full Article
